Two generations of keeping Lakeview comfortable.
Dale and Linda Brandt started Northpoint in 1998 with one van and a phone line in the garage. Today their kids run a team of 24 — and the phone still gets answered by a real person.
Started with one van and a promise.
Dale was a union pipefitter who kept getting calls from neighbors whose furnaces had quit and couldn't get anyone to come out. So he started going himself.
Linda kept the books at the kitchen table and answered the phone, and their rule was simple: tell people the price before you start, and come back if it isn't right. Twenty-eight years and more than 14,000 homes later, that's still the whole business plan.
Their son Mark took over in 2014 after a decade in the field, and his sister Erin joined to run the office. Dale still stops by the shop most mornings to tell everyone how it used to be done.
Four rules we don't bend.
Price first
You see a flat price in writing before we start. No hourly meter, ever.
Treat it like our house
Shoe covers, drop cloths, and we leave it cleaner than we found it.
Recommend, don't sell
Comfort advisors are salaried. If repair makes more sense, we'll say so.
Stand behind it
1-year labor on every repair, 10 years on installs. We come back.
The people who'll answer your call.
Every technician is a full-time employee, background-checked, drug-tested and trained in-house for at least 400 hours before they run calls on their own.
Mark Brandt
Owner · Master HVAC TechnicianStarted riding along in his dad's truck at 14. Took over in 2014 and still runs service calls most Saturdays.
Erin Brandt
General ManagerRuns the office, the schedule and the Comfort Club. If something's not right, she wants to hear about it.
Dana Whitfield
Lead DispatcherThe voice on the phone at midnight. Fourteen years of getting the right tech to the right house, fast.
Marcus Bell
Senior Service Technician16 years with Northpoint and our go-to for the furnaces everyone else gives up on.
Luis Ortega
Master PlumberLeads our plumbing team and trains every apprentice who joins it. Licensed since 2009.
Kayla Jensen
Comfort AdvisorHandles new-system estimates. Paid salary, not commission — so her only job is the right fit.
28 years, one address.
- 1998
Northpoint opens
Dale & Linda Brandt start with one van out of their garage on Birch Lane.
- 2004
Plumbing joins the family
A licensed master plumber comes on staff so customers need one number, not two.
- 2011
Moving to Harbor Avenue
Our shop and warehouse at 418 Harbor Ave — still home today.
- 2014
Second generation
Mark and Erin Brandt take over day-to-day operations.
- 2019
24/7 live dispatch
No answering service — a Northpoint dispatcher answers every call, every hour.
- 2026
14,000+ homes
24 team members, 14 vans and a 4.9-star average from our neighbors.
Licensed, insured, accountable.
Service technicians & apprentice plumbers.
Paid training, a take-home van, health and retirement benefits, and no commission quotas. Ever.
Meet us in person — usually within a few hours.
Book online or call. A Northpoint team member will be at your door, on time, with a flat price.