4.9 stars from 1,248 neighbors.

Furnace quit at 11 p.m. in January with a newborn in the house. Dana answered on the second ring and Marcus was here before midnight. Fixed in 40 minutes, same price they quoted on the phone.

Got three quotes for a new AC. Northpoint was the only one who actually measured the house and asked about our upstairs bedrooms. Not the cheapest, but the install was spotless and our July bill dropped noticeably.

Water heater flooded the basement on a Sunday. They had a new one in by 3 p.m. and helped us move wet boxes. Honest people — they talked us out of an upgrade we didn't need.

We've been on the Total Comfort plan for four years. They text the day before, show up on time, and wear shoe covers. Haven't had a single breakdown since we signed up.

AC died on the hottest day of the year. Booked online at 8 a.m., got a call back in ten minutes and a tech by lunch. Bad capacitor — $189 flat, quoted before he touched anything. House was cool again by 1:30.

Kitchen drain kept backing up no matter what we poured down it. Luis ran a camera, showed us the grease buildup on the screen, cleared it and explained how to keep it from happening again. No upsell.

Kayla walked us through three options and never pushed the most expensive one. Install crew finished in one day, cleaned up better than they found it, and set up the thermostat on my phone before they left.

Tech arrived about 45 minutes after the window, but the office called ahead to let me know, which I appreciated. Repair itself was quick and the price matched the quote. Would use again.

Sump pump failed during the spring storms. They came out at 6 a.m., replaced it and added a battery backup so we're covered if the power goes out again. Worth every penny.

Our converted attic office was unbearable every summer. They installed a ductless unit in a single day and the line set is tucked so neatly you barely notice it. Wish we'd done it years ago.

During our fall tune-up Marcus found the inducer motor starting to fail and showed me the readings. Replaced it with the plan discount before winter instead of at 2 a.m. in February. That's why we keep the plan.

Not the lowest bid we got, but the only one that included patching the drywall and pulling the permit. Crew was respectful of our home and finished a day early. Water pressure is night and day.